Client's Common Inquiries

Who is Hive & Heart?

We are Idaho's premier boutique agency dedicated to non-medical family support and event companionship. We believe in fostering a sense of belonging for families at major life events through professional, heart-centered on-site support.

What is Hive & Heart's mission?

We believe life's most meaningful moments are meant to be experienced together. Our mission is to help families and communities feel supported, connected, and included by providing thoughtful care when an extra helping hand makes all the difference.

What makes Hive & Heart different?

We approach care as an intentional part of the event experience. Rather than simply providing supervision, we consider the people, environment, activities, and support needed to help guests participate more comfortably and meaningfully.

Where does Hive & Heart provide services?

Hive & Heart is based in Idaho's Treasure Valley, including the greater Boise and Meridian area. Services outside our standard service area may be considered based on location, travel requirements, staffing, and availability.

What is Private Event Care?

Private Event Care brings planned activities and attentive care to your chosen venue. Depending on the event, we can help create a designated activity space where children can engage in age-appropriate experiences while their parents or guardians remain nearby and enjoy the celebration.

Who can Hive & Heart support?

Hive & Heart is designed to support families across generations, including children, teens, and older loved ones. Available services depend on the individual's needs, the event setting, staffing, and the scope of care we can appropriately provide.

What ages do you accommodate?

Our vision includes support for infants, children, teenagers, and older adults. Age eligibility depends on the requested service, individual needs, available staffing, and applicable requirements. Please describe your general needs in your inquiry so we can explore whether we are a suitable fit.

Can you staff corporate retreats?

Yes, corporate gatherings and retreats are among the events we aim to support. Depending on availability and the service plan, we can help coordinate family-friendly activities and care so participating employees can engage more fully in the event.

Can you support events beyond weddings and children's parties?

Absolutely. Our vision extends to conferences, corporate gatherings, milestone celebrations, community events, and other occasions where additional care may help people participate. Each request is assessed individually to determine whether it fits our available services.

Can you accommodate individual needs or custom requests?

We welcome inquiries about individualized support, accessibility considerations, and unique event circumstances. We'll discuss the requested support, determine whether it falls within our service scope, and assess whether appropriate staffing and arrangements are available before confirming a booking.

What is included in each service package?

Our packages range from straightforward event care to personalized activities and comprehensive event coordination. What's included depends on the selected package and agreed-upon service plan. Your proposal will outline the planned services, staffing, activities, and any additional costs.

How much does event care cost?

Pricing depends on the event's duration, participant needs, staffing, location, activities, and selected package. We provide a customized quote after reviewing your inquiry. Any applicable minimum booking requirements, travel charges, and additional costs will be communicated before booking confirmation.

Can I request additional caregivers or activities?

Yes, additional caregivers, activities, or customized arrangements may be available depending on the event. Staffing and activities are planned according to the participants' needs, venue conditions, and care requirements. Any changes to the proposed service and associated costs will be discussed in advance.

Do parents or guardians need to remain at the event?

For child-focused event care, parents or legal guardians should expect to remain on-site unless a different arrangement has been expressly approved and is permitted under applicable requirements. The supervision arrangement and parent responsibilities will be clarified before the event.

How do you determine staffing and supervision?

We consider participant ages, group size, individual support needs, activities, event duration, venue layout, and potential hazards. Our goal is to develop an appropriate staffing plan for each event, including additional supervision when circumstances call for it and compliance with applicable requirements.